1. Order Acceptance and Terms

   • All future orders require acceptance of our full Terms and Conditions and Privacy Policy.

   • You must read and accept these terms before placing any order or creating a new account.

   • Ensure you fully understand and accept our Terms and Conditions before using any services.

2. Viewing and Updating Profile Information

   • The StorePortal allows you to view, update, and modify your profile and account data.

   • Customers can also update their personal information, including name, email, postal address, phone number, and other profile-related information.

3. Rights to Erasure (Right to be Forgotten)

   • Use the ‘Data Removal’ option to process a Data Removal Request.

   • Divine Concepts retains the right to store personal information for clients who have paid an invoice within the past 7 years.

4. Email Marketing, Status Updates, and General Communications

   • You will only be contacted if you signed up via our StorePortal

   • By registering, you accepted our terms, which include email communication for marketing, product updates, and status notifications.

   Methods of Communication:

   • Gist or Similar 3rd Party Software

     • Used for marketing, newsletters, and product/status updates.

     • Registration via StorePortal automatically enrolls you in the marketing list.

     • You can unsubscribe at any time; unsubscribing stops marketing emails but not system or account emails.

   • WHMCS / StorePortal

     • Used for client area communications, including status updates.

     • General marketing is not sent via this channel, but status updates and service notifications may be communicated.

1. Legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request the removal of their data as we feel that your privacy and trust in us is paramount.

   If you wish to have your data removed as part of the “right to be forgotten” you are able to request this, if the following criteria apply to you;

   • You have no currently active services with us
   • You must not have made any payments to us within the last 7 years
   • You are the original account owner

   If you meet all of these criteria, then simply Contact Us to request your data to be removed;

   We will provide an answer to this request within 2 weeks, from here we may ask you for proof of identity as well as a few security questions. After this you will be provided with a final confirmation page, that you must agree to before the data can be deleted.

   If your request is successful you will not receive a response to your original request, but a final automated email confirming that your personal information was been purged from our databases.

   You may also request the data removal request directly by raising a ticket to our Support System, with the following format.

   Example Request Format

   Dear Divine Concepts,

   I hereby formally request that all physical or digital personal data is either destroyed and purged from your databases.

   I acknowledge this request may take up to 4 weeks to process.

   I also confirm I am the original account owner and I have not used your services in the last 7 years.

   Best Regards,
   INSERT NAME HERE

Legislation gives clients more control over what data is collected about them and how long that data is stored. With this legislation comes the ability for a customer/client to request this data. Requesting your data is a very simple process that only takes a few seconds.

Please be aware that we may ask for additional proof of identity before we can hand over the requested data, this is a standard security procedure that we carry out from time to time.

We will reply to your request within 4 weeks, from here we may ask for further proof of identity as well as a few security questions. Once complete we will hand over the data in standard format (.txt or .PDF), whereby you can review the collected information.

You may also request the data removal request directly by raising a ticket to our Support System, with the following format.

Example Request Format

Dear Divine Concepts,

I hereby formally request that all physical or digital personal data is either destroyed and purged from your databases.

I acknowledge this request may take up to 4 weeks to process.

I also confirm I am the original account owner and I have not used your services in the last 7 years.

Best Regards,
INSERT NAME HERE

The below data is stored for the mandatory 7 years required  in the event of an account audit: (7 year countdown timer starts from when you no longer have any active services and have opted to close your account)

• Full Name
• Full Address
• Email Address
• Phone Number
• Country
• Company Name
• VAT Number
• Order Records
• Invoices
• Transactions (ID’s, amounts, timestamps)

All other data may be stored for 6 months or more before being purged from our databases, this includes, but is not limited to:

• General logging (actions carried out on the control panel)
• Email logs
• Ticket attachments
• Tickets and replies
• API logs
• Abuse reports
• Live chat conversations etc

How is your data stored?

We reserve the right to store the above data in multiple physical locations. These locations may be based in the United Kingdom, or in both the European Union and the United States. These are as follows…

• London, United Kindom
• Germany
• United States

We employ the highest level of encryption for stored passwords, this includes the following:

• CRYPT_BLOWFISH two-way encryption
• Unique SALTS on a per user basis resulting in zero password hash clashing
• High compute time for PASSWORD_BCRYPT/CRYPT_BLOWFISH algorithm