1. “Advance Account” refers to the credit balance maintained by the Customer with the Parent.
   
   
2.  “Agreement” refers to this Customer Master Agreement alongwith all its appendices, extensions and amendments at any given point in time.
   
   
3. “Business Day” refers to a working day between Mondays to Friday excluding all Public Holidays.
   
   
4. “Clear Balance” refers to credit in the Customer Advance Account after deducting any accrued liabilities, Locked Funds and debited amounts.
   
   
5. “Customer Control Panel” refers to the set of Web-based interfaces provided by the Parent and its Service Providers to the Customer which allows him to Manage Orders.
   
   
6. “Store Portal” refers to the set of Servers, Software, Interfaces, Parent Products and API that is provided for use directly or indirectly under this Agreement by the Parent and/or its Service Providers.
   
   
7. “Store Portal” refers to the Customer and any Agent, Employee, Contractee of the Customer or any other Legal Entity, that has been provided access to the “Store Portal” by the Customer, directly or indirectly.
   
   
8. “Parent Products” refer to all Products and Services of Parent which it has provided/rendered/sold, or is providing/rendering/selling

1. All bank charges applicable and a reasonable processing fee will be deducted from this amount. All Refunds and Reimbursements will take up to 14 Business Days from the date of receipt of the request, to process.
   
   
2. Parent will not be responsible for any differences in the reimbursement amount due to Fluctuation in International Currency rates. Parent will determine in its sole discretion appropriate conversion rates for currency exchange
   
   
3. Parent will not refund any amount that has already been debited to the Customers Advance Account under any circumstances.

1.  Prior to purchasing any Parent Products, the Customer shall maintain an Advance Account with Parent.

2. As and when, the Customer purchases Parent Products, the Customer’s Advance Account balance shall be reduced as per the then current pricing of that Parent Product as mentioned in the Customer Control Panel or on the Parent Website or during the ordering process.

3. Parent shall maintain a record of Customer’s Advance Account balance, which shall be accessible by the Customer. If the Customer’s Advance Account balance is insufficient for processing any Order then that Order may not be processed.

4. The Advance Account will maintain the Customer Credit in both the Accounting Currency and Selling Currency of the Parent’s choice. Parent has the right to modify the currency at anytime.

5. Any negative balance in the Customer’s Advance Account will be immediately payable. If a Customer does not remedy a negative balance in their account within 24 hours, Parent has the right to terminate this agreement with immediate effect and without any notice. Upon such termination or otherwise Parent shall continue to have the right to initiate any legal proceedings against the Customer to recover any negative balance in the Customer’s Advance Account.

6. Parent shall have the right to set-off any payment received from the Customer, or Sub-Customer, or Lower Tier Sub-Customer, or Customer against any negative balance in the Customer’s Advance Account.

7. Any discrepancy, mistake, error in the credit / debit / amount in the Customer Transactions / Advance Account maybe corrected by Parent at anytime.

1. Divine Concepts will accept payments from the Customer only by means specified in the Customer Control Panel

2. Divine Concepts will credit all payments received to the Customers Advance Account after deducting all bank charges, processing charges and any other charges which Parent may choose to levy upon its sole discretion, within reasonable time of receiving the credit in Divine Concepts’ Account. The exchange rate will be determined by Parent through a reasonable source. The exchange rate determined by Parent shall be undisputable.

3. It is the Customer’s responsibility to provide the Customer Username to Divine Concepts to be credited for the payment. The absence of the Customer Username along with reasonable information will delay the corresponding credit to the Advance Account.

4. In the event that the Customer charges back a payment made via Credit Card or the payment instrument sent by the Customer bounces due to Lack of Funds or any other Reason, then – (a) Divine Concepts may immediately suspend Store Portal Users’ access to the Store Portal (b) Parent has the right to terminate this agreement with immediate effect and without any notice.

5. Divine Concepts in its ABSOLUTE and UNFETTERED SOLE DISCRETION may delete, suspend, deny, cancel, modify, take ownership of or transfer any or all of the Orders placed by the Customer, as well as stop / suspend / delete / transfer any Orders currently being processed.

6. Divine Concepts in its ABSOLUTE and UNFETTERED SOLE DISCRETION may Transfer all Orders placed by the Customer to any other Customer, or under Parent’s account.

7. Divine Concepts in its ABSOLUTE and UNFETTERED SOLE DISCRETION may levy reasonable additional charges for the processing of the Charge-back / Payment Reversal in addition to actual costs of the same.

8. Any negative balance in the Customers Advance Account shall become immediately payable

9. Divine Concepts shall have the right to initiate any legal proceedings against the Customer to recover any such liabilities.

1. All pricing in this Agreement as well as every Customer Product Agreement Extension refers to the price at which the Customer may Purchase the corresponding Parent Product. This is excluding taxes, surcharges or any other costs.
   
   
2. Divine Concepts may at any time change the price of any of its Products with reasonable notification to the Customer.

1. All Clear Balance pending in the Advance Account maybe refunded to the Customer, on request of the Customer unless otherwise indicated, including without limitation, if Customer has violated the OFAC Provision in Section 4 or if Customer has violated any other term of this Agreement. Such request must be sent to Divine Concepts in the manner prescribed by Divine Concepts.
   
   
2. All bank charges applicable and a reasonable processing fee will be deducted from this amount. All Refunds and Reimbursements will take up to 14 Business Days from the date of receipt of the request, to process.
   
   
3. Divine Concepts will not be responsible for any differences in the reimbursement amount due to Fluctuation in International Currency rates. Divine Concepts will determine in its sole discretion appropriate conversion rates for currency exchange.
   
   
4. Divine Concepts will not refund any amount that has already been debited to the Customers Advance Account under any circumstances.

1.  Dedicated Servers – There are no refunds on dedicated servers. The forty-five (30) day money- back guarantee does not apply to dedicated servers.

2. Managed shared, VPS and Reseller Services – The Company offers a thirty (30) day money- back guarantee for shared, VPS, and reseller hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within thirty (30) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. 

1. Refunds – Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
   
   
2. Non-refundable Products and Services – Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on Website Development, Digital Marketing, Sectigo WebDNS, dedicated servers, or additional products or services such as Codeguard, Digital Certificates, Domain Backorder Service shared VPS hosting, SiteLock install fees for custom software, and/or any other products or services of the Company.
   
   
3. Cancellation Process – You may terminate or cancel the Services from the control panel. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. If you request to suspend or cancel your customer account, your access to the control panel will be suspended and you will not be able to access the billing system to renew products or services or to update your account information. However, you will continue to have access to use the Services purchased until the end of your prepaid term. Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders. We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such case we will refund the fees charged for the order.
   
   
4. Termination – We may terminate your access to the Services, in whole or in part, including deletion or confiscation of all files, content, and/or domain name registrations, without notice in the event that:
   
   (i) you fail to pay any fees due hereunder to Divine Concepts;
   (ii) you violate the terms and conditions of this Agreement;
   (iii) your conduct may harm Divine Concepts or others, cause Divine Concepts or others to incur liability, or disrupt Divine Concepts’s business operations (as determined by Divine Concepts in its sole discretion);
   (iv) you are abusive toward Divine Concepts’s staff in any manner; or
   (v) for any other lawful reason, including to comply with applicable law, or as otherwise specified in this Agreement.
   
   In any such event, Divine Concepts will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination.
   
   

UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA MAY BE DELETED.

1. Divine Concepts reserves the right to modify or revise this policy at any time, without prior notice to the client.
   
   
2. Divine Concepts reserves the right to take appropriate action against individuals, companies, or organizations that violate the AUP or engage in any illegal activities while using Divine Concepts’ services, in accordance with applicable laws.
   
   
3. Divine Concepts also reserves the right, at its discretion, to address other forms of abuse not explicitly outlined in this document and to investigate or prevent illegal activities occurring over Divine Concepts’ network.
   
   
4. Divine Concepts does not forfeit its right to enforce this AUP at any point, nor does it waive its right to take further action, should Divine Concepts choose not to enforce a breach of the AUP at any given time.